Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and BlockHQ ("BlockHQ," "we," "us," or "our") governing your access to and use of our institutional cryptocurrency over-the-counter (OTC) trading services.

By accessing our platform, executing trades, or using any of our services, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease using our services.

2. Eligibility

To use our services, you must:

• Be a legal entity or individual with full legal capacity to enter into binding contracts
• Be at least 18 years of age (or the age of majority in your jurisdiction)
• Not be located in a jurisdiction where OTC trading or cryptocurrency services are prohibited
• Successfully complete our KYC/AML verification process
• Meet our minimum trade size requirements ($100,000 USD equivalent)

3. Account Registration and Security

3.1 Account Creation

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Multi-Factor Authentication

You agree to enable and maintain multi-factor authentication (MFA) on your account. We reserve the right to suspend accounts without MFA enabled.

3.3 Unauthorized Access

You must immediately notify us of any unauthorized access or security breach. We are not liable for losses resulting from unauthorized use of your account if you fail to maintain adequate security measures.

4. Trading Services

4.1 OTC Trading

BlockHQ provides institutional-grade OTC trading services for digital assets. All trades are subject to our 4-step approval process: whitelisting, restricted initiation, admin approval, and secure execution.

4.2 Pricing and Execution

Prices are indicative and subject to market conditions. We strive for best execution but do not guarantee specific pricing. All trades are executed on a principal-to-principal basis unless otherwise agreed in writing.

4.3 Minimum Trade Size

Our standard minimum trade size is $100,000 USD equivalent. We reserve the right to decline trades below this threshold or adjust minimums based on market conditions.

4.4 Settlement

Unless otherwise specified, all trades settle T+0 (same day). Settlement delays due to blockchain network congestion, bank processing times, or regulatory holds are beyond our control.

5. Fees and Payments

Our pricing is all-inclusive—the quoted price includes our service fee. We do not charge additional commission fees. You are responsible for all blockchain network fees, bank wire fees, and third-party custody fees.

6. Prohibited Activities

You agree not to:

• Use our services for any illegal purpose, including money laundering or terrorist financing
• Engage in market manipulation, wash trading, or spoofing
• Attempt to circumvent our security measures or access unauthorized systems
• Use automated trading bots without prior written approval
• Transfer assets from unverified or sanctioned sources
• Provide false or misleading information during KYC/AML processes

7. Risk Disclosure

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOCKHQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OUR SERVICES.

Our total liability for any claim shall not exceed the fees paid by you to BlockHQ in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless BlockHQ, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your trading activities or investment decisions
• Any inaccurate or misleading information you provide

10. Termination

We may suspend or terminate your account at any time, with or without cause, including for:

• Violation of these Terms
• Suspected fraudulent or illegal activity
• Failure to complete KYC/AML verification
• Extended inactivity
• Regulatory or compliance requirements

Upon termination, we will facilitate the return of your assets, subject to applicable laws and our security procedures.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the Union of Comoros, without regard to conflict of law principles.

11.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration administered by the International Chamber of Commerce (ICC) in accordance with its arbitration rules. The arbitration shall be conducted in English, and the seat of arbitration shall be Mutsamudu, Anjouan.

12. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated via email 30 days in advance. Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

13. Contact Information